| Sunday, April 28th |
| Time |
Title |
Speaker(s) |
Category |
Audience |
| 9:30p - 4:30p |
Achieve connections, Build loyalty, Conquer storytelling | a guest experience workshop |
| 4:00p - 8:00p |
Vendor Move In
|
| Monday, April 29th |
| Time |
Title |
Speaker(s) |
Category |
Audience |
| 7:30a |
Registration Opens |
| 8:00a - 9:30a |
Breakfast Available |
| 8:30a - 9:15a |
Opening Roundtables |
Facilitated by Durk Johnson |
ALL |
PM & RBO |
| 9:15a - 9:30a |
Welcome & President Message |
Brian Olson, President
Beachcomber Vacation Homes
|
|
|
| 9:30a - 10:30a |
Opening Keynote: Abandon Boring and be Unforgettable |
Tyann Marcink, Touch stay |
Marketing |
PM & RBO |
| 10:30a - 10:45a |
Break with Vendors |
| 10:45a - 11:45a |
Housekeeping Certification |
Durk Johnson |
Housekeeping |
PM |
| Direct Bookings Are Not Just for Past Guests: How to Get New Guests to Book Direct |
Jenn Boyles, Direct Booking Success |
Marketing |
PM & RBO |
|
Building a Local Advocacy Alliance. Leveraging Community to Save Your Industry and Grow Your Business.
|
Nicole Twigg, Kiwanda Coastal Properties; Kevin Jones, Curate Telluride
|
Advocacy |
PM & RBO |
| Unlocking the Secrets: Trust Accounting's Power in Vacation Rentals! |
Mark Ritter, LiveRez |
Accounting |
PM |
| 11:45a - 1:00p |
Lunch |
| BIG Announcement |
| 1:00p - 1:45p |
Housekeeping Certification |
|
Housekeeping |
PM |
| Balancing your Job Roles and Your Passion |
Ali Cammelletti, Spark your mindset; Jennifer Mucha, Arrived, Heidie Henricksen; Sandie Dodson, Beachcomber Vacation Homes |
HR |
PM & RBO |
| Selling & Rejoining Industry |
Kevin Jones, Curate Telluride |
Business |
PM |
| Unlock Online Success: The Hierarchy of Marketing Needs for Vacation Rental Property Managers |
Lauren Widmaier, Studio82 Digital |
Marketing |
PM & RBO |
| Grassroots Owner Acquisition |
Kate Barnett, LiveRez, Brian Olson, Beachcomber Vacation homes & Kate Kirschner, LiveRez |
Owner Relations |
PM |
| 1:45p - 2:00p |
Break |
| 2:00p - 3:00p |
Housekeeping Certification |
Durk Johnson |
Housekeeping |
PM |
| Managing Loss |
Nick Massey, Proper Insurance |
Insurance |
PM & RBO |
| Brand Equity FTW - How to Structure your Resources and Differentiate to Stay Ahead without Cutting your Marketing Budget |
Tera Lorimer, Luxury Getaways; Shaina Anderegg, Build Up Bookings; Rebecca Lombardo, Rebecca Lombardo Agency |
Marketing |
PM |
|
Leveraging AI in STR: A Fundamentals Session with Bart Sobies
|
Bart Sobies, iBooked.online |
Tech |
PM |
| *2:00p - 2:30p |
Pets are the New Kids: Welcoming Them Drives Leasing Success |
Victoria Cowart, Petscreening |
Other |
PM & RBO |
| *2:45p - 3:15p |
Timing is Everything: How Providing Guest Information in the Right Way at the Right Time |
Nars Krishnamachari, RueBaRue |
Tech |
PM & RBO? |
| 3:00p - 3:30p |
Break |
| 3:30p - 4:15p |
Housekeeping Certification |
Durk Johnson |
Housekeeping |
PM |
| Driving Guest Loyalty |
Joy Ritter, sojo; Bernardo De Lucia, Homes & Villas by Marriott Bonvoy; Ashley Ching, Inhaven; Rachel Alday, Abode Luxury Rentals |
Guest Services |
PM |
| Uncovering the Latest Data Trends to Boost Bookings and Profits this Summer |
Ashley Zucco, Beyond |
Rev Management |
PM & RBO |
| Using your Safety Program to Attract New Guests & Owners |
Justin Ford, Breezeway; Dana Moraru, Tahoe Signature Properties |
Insurance |
PM |
| Serenity NOW! |
Stacy Wesson, Cascara Vacation Rentals |
Self Care |
PM & RBO |
| 4:15p - 4:30p |
Break |
| 4:30p - 5:30p |
Housekeeping Certification |
Durk Johnson |
|
PM |
| The Growth Blueprint: Proven Inventory Growth Techniques from Leading VRM |
Brooke Pfautz, Vintory; Justin Clarkston, Family Time Vacation Rentals; Mark Tolan, Seaside Vacation Rentals; Dana Moraru, Tahoe Signature Properties; Jennifer Mucha, Arrived |
Owner Relations |
PM |
| The Hardest Thing: Every Companies' Biggest Challenge... It's People |
Steve Trover, Better Talent |
HR |
PM |
| *4:30p - 5:15p |
Don't Sell a vacation - Sell an Experience! Manage your Listings More Effectively to Increase Bookings |
Kate Kirschner, LiveRez |
Marketing |
PM & RBO |
| 4:45p - 5:15p |
Spring Break Review and Summer Forecasting |
Tabatha Wild, Key Data Dashboard |
Rev Management |
PM & RBO |
| 5:30p - 7:30p |
Networking Reception |
| Tuesday, April 30th |
| Time |
Title |
Speaker(s) |
Category |
Audience |
| 7:30a |
Registration Opens |
| 8:00a - 9:00a |
Breakfast |
| 8:45a - 9:00a |
Welcome & President Message |
Matt Tesdall, Vice President
Sisters Vacation Rentals LLC
|
|
|
| 9:15a - 10:15a |
Evolve or Die: Keys for Success in the Short-Term Rental Industry |
David Angotti, Guesty |
Marketing |
|
| 10:15a - 10:30a |
Break |
| 10:30a - 12:00p |
Crafting a Compelling Total Compensation Strategy: Engage, Retain, Succeed |
Sue Jones, HR4VR; Catherine Ratcliffe, HR4VR; Melinda Van Buren, HR4VR |
HR |
PM |
| 10:30a - 11:30a |
Advocacy Basics
|
Scott Leggat, InhabitIQ
|
Advocacy |
PM & RBO |
| *10:30a - 11:00a |
The Owner: Expectations, Challenges and Opportunities |
Tommy Ciaccio, Avantio |
Owner Relations |
PM |
| *10:30a - 11:00a |
Top 10 Ways to Enhance your Direct Booking Website |
Lauren Bowling, ICND |
Marketing |
PM & RBO |
| *11:15a - 12:00p |
OSHA Requirements |
Durk Johnson |
Housekeeping |
RBO |
| *11:15a - 12:00p |
From Reactive to Proactive: Turning STR Advocacy Into a Winning Strategy |
Nick Massey, Proper Insurance &
Dana Lubner, Rent Responsibly |
Insurance & Advocacy |
RBO & PM |
| 12:15p - 1:45p |
Lunch |
| Sponsor Spotlight |
| 1:45p - 2:45p |
Afternoon Keynote: Guest Services |
Dave Murray, The DiJulius Group |
Guest Services |
RBO & PM |
| 2:45p - 3:00p |
Break |
| 3:00p - 4:00p |
The Service Recovery Paradox in STRI Management |
Catrina Wakefield & Steve Schwab, Casago |
Guest Services |
PM |
| Lessons Learned: What I Wish I'd known When Starting my Vacation Rental Business |
Rhiannon Chavez, Breezeway; Brian Olson, Beachcomber; Tera Lorimer, Luxury Getaways; Matt Tesdall, Family Time Vacation Rentals. |
Business |
PM |
| Destination Branded Design |
Paula Oblen, Hotelements, Inc |
Design |
PM & RBO |
| Thinking Outside the Box: Add Value by Taking Hospitality Beyond your walls |
Michelle Loney, Xplorie |
Marketing |
PM |
| 4:00p - 4:30p |
Break |
| 4:00p - 5:30p |
Doing a Safety & Risk Review of a Rental Property *Limited to 12 people |
Justin Ford, Breezeway |
Safety |
PM |
| 4:30p - 5:30p |
Bad Stays & Bourbon Chasers: Your Worst Guest Stories |
Amanda Martins, Safely |
Insurance |
PM & RBO |
| AI-first World: Preparing VRMs for What's Next |
Braeden Flaherty, Aidaptive |
Tech |
PM & RBO |
| How to videos and peer feedback on photos |
Tyann Marcink, Touchstay |
Marketing |
PM & RBO |
| Housekeeping Olympics |
|
Housekeeping |
PM & RBO |
| *4:45p - 5:15p |
How to apply what you have learned |
Stacy Wesson, Cascara Vacation Rentals |
Other |
PM & RBO |
| 4:00p - 6:00p |
Vendor move out |
| 6:30p |
Conference end |
