Monday, April 4 |
Time |
Session Title |
Speakers |
7:30 am |
Registration Opens |
8:00 - 9:00 am |
Breakfast and Vendor Showcase |
8:30 - 9:00 am |
Welcome |
9:00 - 9:45 am |
Call Centers - Maintaining Employee and Guest Relations During the Pandemic |
Shaugnessy Nylander; Seabrook Hospitality |
Thriving in a competitive market place |
Ryan Dame; Casago Vacation Rentals |
Stay Competitive with Voice Technology |
Jessica Hjorth, Xplorie |
Housekeeping Q&A - What’s your mind |
Durk Johnson; Seabrook Hospitality |
9:45 - 10:15 am |
Break and Vendor Showcase |
10:15 - 11:15 am |
Morning Keynote: |
Matt Landau, Founder of VRMB.com & Unlocked Podcast |
11:15 - 11:30 am |
Break and Vendor Showcase |
11:30 am - 12:15 pm |
Who's on First: Guest Experience or Communication? |
Tyann Marcink; Touch Stay |
Managing a Housekeeping department: The Toughest Job You Will Ever Love! |
Durk Johnson; Seabrook Hospitality |
It’s All About Check-In, Baby |
Sojo |
How to Get Homeowners to Never Leave You |
Sarah Bradford, Owner of Winter Park Lodging Company and Steamboat Lodging Company, co-host of Sarah & T podcast |
12:15 - 1:15 pm |
Lunch |
1:15 - 2:00 pm |
The Tsunami of Change and the Future of Property Care |
Brian Butler; EZcare |
TBD |
Matt Landau |
Right People. Right Seats. |
Steve Trover; Better Talent |
2:00 - 2:30 pm |
Break and Vendor Showcase |
2:30 - 3:15 pm |
Group Therapy & Bourbon |
Andrew Bate; Safely |
Using 2022 Pacific Northwest Market Data to Your Advantage |
Ryan Saylor; Beyond Pricing |
Ratings and Reviews ... how to average near perfect 5 Star Reviews |
Daniel Perry; BookStayHop |
Feeling the Squeeze, and how to overcome it |
Stacy Wesson; Cascara Vacation Rentals |
3:15 - 4:00 pm |
Break and Vendor Showcase |
Marketplace Information Session and Update |
Vince Perez |
4:00 - 4:45 pm |
Keynote: Love Shack: A 1980s Non-Techy Approach to Book Direct |
Sarah Bradford, Owner of Winter Park Lodging Company and Steamboat Lodging Company, co-host of Sarah & T podcast
|
4:45 pm |
Enjoy Seaside! Eat dinner with friends or suppliers in town. |